1. About these terms
1.1 bingocrazy.co ("Bingo Crazy", "we", "us") is operated by Jumpman Gaming Limited, company registration number 02662814, La Corvee House, La Corvee, Alderney, GY9 3TQ, United Kingdom.
1.2 For customers in Great Britain, Bingo Crazy is operated by Jumpman Gaming Limited, which is licensed and regulated by the Gambling Commission under Account No. 39175, Remote Licence No. 039175-R-319452-025.
1.3 For customers outside Great Britain, the applicable regulatory arrangements may differ. Where applicable, Bingo Crazy is regulated by the Alderney Gambling Control Commission.
1.4 These terms, together with our Privacy Policy, Cookie Policy and the rules shown inside each game, form the agreement between you and us. If a game's rules conflict with these terms, the game's rules apply to that game.
1.5 We may change these terms. We will tell you about material changes by email or when you next log in, and you will need to accept them before you continue playing.
2. Age and eligibility
2.1 You must be aged 18 or over (or meet any higher minimum age applicable in your jurisdiction) to open an account or gamble with us. In Great Britain it is a criminal offence for anyone under 18 to gamble.
2.2 You must reside in a jurisdiction in which we are permitted to provide our services and use the site only from a location where online gambling is lawful and permitted by us. It is your responsibility to check that online gambling is legal where you are. We may refuse or close an account opened from a location we do not serve.
2.3 You may not open an account if you are self-excluded with us or through GAMSTOP, or if you are an employee of Jumpman Gaming Limited or a close relative of one.
2.4 If we find that an account holder is under 18, we will close the account, void any bets and return deposits. No winnings will be paid.
3. Registration
3.1 You must give accurate and complete information: your legal name, date of birth, home address and a working email address. You must update your details if they change.
3.2 Your account becomes active once you confirm your email address. You then need to pass verification (section 5) before depositing or playing.
3.3 Marketing consent is optional and can be withdrawn at any time in My Account.
4. Account rules
4.1 You may hold only one account. Duplicate accounts will be closed and any activity on them may be voided.
4.2 Your account is personal. Don't share your login details or let anyone else use your account. You are responsible for activity on it unless it results from our failure to keep it secure.
4.3 You must use the account for your own recreation only, not on behalf of anyone else and not for any professional or commercial purpose.
5. Verification
5.1 We verify your age, identity and address before you can deposit or play. We may use electronic checks through third-party agencies and may ask for documents.
5.2 We may carry out further checks at any time, including checks on your payment method and on the source of your funds, to meet our legal obligations.
5.3 Until verification is complete your status is Required or Pending, and deposits, games and withdrawals are unavailable. If you don't provide requested information within a reasonable time, we may suspend the account.
6. Payments
6.1 Deposits can be made by Visa Debit card registered in your name. The minimum deposit is £10. We do not accept credit cards.
6.2 Your deposit limits apply to every deposit. We may also set limits on your account where we think it is necessary to protect you.
6.3 Withdrawals are paid to the card used to deposit, minimum £10 or your full balance if lower. We aim to process withdrawals on the day they're requested; your bank may take one to three working days more. We don't charge fees.
6.4 Customer funds are held in accounts separate from our business accounts. We will tell you, on request and before your first deposit, the level of protection those funds have under the Gambling Commission's rating scale.
6.5 If a payment is reversed or charged back, we may deduct the amount from your balance and suspend the account while we investigate.
7. Bingo
7.1 Bingo games run on the schedule shown in the lobby. Ticket prices, the maximum number of tickets per player and the winning patterns are shown in each room before you buy.
7.2 Ticket purchases are final once the game has started. Pre-bought tickets can be cancelled until sales close for that game.
7.3 Prize pots are made up from ticket sales for each game and fixed when sales close. Where more than one ticket wins on the same number, the prize is divided equally, rounded down to the nearest penny.
7.4 If a game can't be completed because of a technical failure, ticket purchases for that game will be refunded.
8. Casino Games
8.1 Slots, Slingo and table games are supplied by licensed third-party providers. Each game's rules, paytable and return to player are available inside the game.
8.2 Stakes are deducted when a spin or round starts, and winnings are added when it ends.
9. Game results and errors
9.1 All results are produced by random number generators that have been independently tested. The result recorded on our server is final.
9.2 If a game malfunctions, all affected plays and pays are void. Where an obvious error means a prize was credited that the game rules would not have paid, we may correct your balance and will explain why.
9.3 If you disconnect mid-game, the game completes on the server and the result is shown when you reconnect and in your history.
10. Prohibited activity
10.1 You must not: use bots or automated software; collude with other players; exploit a fault in any game; use stolen or third-party payment methods; launder money; or behave abusively towards staff or other players in chat.
10.2 If we reasonably suspect prohibited activity, we may suspend the account, withhold balances while we investigate, void affected play and report the matter to the relevant authorities.
11. Responsible Gambling
11.1 We provide deposit limits, time-outs, self-exclusion, reality checks and account closure. Details are on our Responsible Gambling page.
11.2 We monitor accounts for signs of harm and may contact you, set limits, or restrict or close your account where we think it is necessary.
11.3 We take part in GAMSTOP, the national self-exclusion scheme for Great Britain. If you are registered with GAMSTOP, you won't be able to open or use an account with us during your exclusion period.
12. Suspension and closure
12.1 You can close your account at any time in My Account or by contacting support. Any withdrawable balance will be returned to you.
12.2 We may suspend or close your account if you breach these terms, fail verification, if we are required to by law or our regulator, or to protect you from harm. Unless the law prevents it, we will tell you why.
12.3 If your account has had no login for 12 months, we will contact you before applying any inactivity measures. We never charge inactivity fees.
13. Complaints and disputes
13.1 If you have a complaint, please contact us at support@bingocrazy.co or use our Contact Us form. Please include your account username, the date of the issue, a description of what happened and any relevant transaction or game reference. Our full procedure is set out on the Contact & Complaints page.
13.2 We will acknowledge your complaint and investigate it fairly, openly and promptly. We aim to resolve complaints as quickly as possible and will provide our final response within eight weeks of receiving your complaint, unless a delay is caused by your failure to provide information reasonably required to investigate it.
13.3 If we cannot resolve a dispute about a gambling transaction to your satisfaction, or if we issue a final response or deadlock letter, you may refer the matter free of charge to our approved Alternative Dispute Resolution provider: Independent Betting Adjudication Service (IBAS), PO Box 62639, London, EC3P 3AS, https://www.ibas-uk.com/. You can do this once you have received our final response or deadlock letter, or once eight weeks have passed since we received your complaint. The ADR service applies to disputes about gambling transactions; other questions, such as general service feedback, are handled through our own complaints procedure.
13.4 Nothing in these Terms restricts your right to bring proceedings before a court of competent jurisdiction.
14. General
14.1 Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that can't be limited by law. Your statutory rights are not affected.
14.2 These terms are governed by the law of England and Wales. You may bring proceedings in the courts of England and Wales, Scotland or Northern Ireland, depending on where you live.